Jira Cloud Transformation for National Treasury Management Agency (NTMA) Case Study

The National Treasury Management Agency (NTMA) is a State body operating with a commercial mandate to provide asset and liability management services to the Government of Ireland. Originally established to manage the National Debt, NTMA has evolved into a sophisticated organisation responsible for managing a complex portfolio of public assets and liabilities.

NTMA engaged Test Triangle as a trusted Atlassian implementation partner to support a large-scale digital transformation programme across its enterprise IT service management and collaboration platforms.

The engagement focused on:

• Migrating from on-premise Jira Software and Confluence to Atlassian Cloud
• Implementing Jira Service Management (JSM) as a unified ITSM platform
• Replacing legacy systems such as House On The Hill
• Modernising IT processes across incident, change, problem, and request management
• Enhancing scalability, governance, and service delivery efficiency

National Treasury Management Business Challenges

The transformation presented several critical challenges:

• Migration from unsupported and legacy on-premise Atlassian systems
• Presence of expired and incompatible plugins
• Complex data structures across Jira and Confluence environments
• Need to replace legacy ITSM tools with a modern cloud-based platform
• Requirement to support multiple enterprise functions including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Treasury Management
  • Facilities Management
  • Asset Management

NTMA required a solution that ensured zero data loss, high system availability, and minimal business disruption during migration.

Test Triangle Solution

Test Triangle delivered a two-phase transformation programme combining ITSM implementation and cloud migration with full testing governance and BAU support.

Phase 1: Jira Service Management (ITSM) Implementation

Test Triangle implemented Jira Service Management (JSM) as a centralised ITSM platform for NTMA.

Key capabilities delivered:

• Incident, problem, and change management workflows
• Request management and service catalogue design
• Treasury, facilities, and asset management processes
• SLA configuration and automation rules
• Customer portal for unified service access
• Integration with Jira Software, Confluence, and MS Teams

Business impact:

• Unified IT service portal across enterprise functions
• Improved service visibility and request tracking
• Standardised ITIL-aligned processes
• Faster resolution times and improved SLA adherence

Test Triangle also provided Business-As-Usual (BAU) support post-implementation to ensure operational continuity.

Phase 2: Jira & Confluence Cloud Migration

The second phase focused on migrating NTMA’s Atlassian ecosystem to the cloud.

Migration scope included:

• Jira Software (projects, workflows, issues, configurations)
• Confluence (spaces, pages, blogs, permissions)
• Atlassian plugins and integrations
• User accounts, roles, and security settings

Key challenges addressed:

• Legacy plugin compatibility issues
• Data integrity and consistency validation
• Workflow and configuration alignment
• Integration continuity across systems

Testing & Validation Approach

Test Triangle executed a comprehensive testing strategy across Jira, Confluence, and integrated tools to ensure a safe and successful migration.

Jira Upgrade Testing

• Project access verification and creation
• Issue lifecycle validation (create, update, close)
• Workflow and transition testing
• Search, filters, dashboards, and reporting validation
• Configuration integrity checks
• End-to-end functional impact testing

Zephyr Squad Testing

• Test cycle creation and execution validation
• Execution status updates and attachments
• Test matrices and reporting accuracy
• Export functionality verification
• Jira issue linking validation

Xporter Plugin Testing

• Template creation and validation
• Exporting issues in PDF, Word, Excel formats
• Bulk export testing
• Dashboard and report export validation

Confluence Upgrade Testing

• Page and blog creation, editing, deletion
• Attachment and media validation
• Search functionality testing
• Space configuration validation
• End-to-end functional impact assessment

Jira & Confluence Migration Testing

Jira Migration Validation

• Workflow, schemes, and configuration validation
• User roles, groups, and permissions verification
• Project and issue migration accuracy
• Customisation and plugin compatibility
• Data consistency checks
• Integration testing with Confluence
• Notification and communication channel validation

Confluence Migration Validation

• Space and page migration verification
• Permissions and global settings validation
• Theme and customisation migration
• Plugin and add-on compatibility testing
• Data integrity and consistency checks
• Jira integration validation
• End-to-end functionality testing

NTMA Jira Service Management (JSM) Testing

Test Triangle designed and executed detailed test scenarios aligned with NTMA’s Business Requirements Document (BRD).

Key testing areas:

• Request type creation and validation
• SLA configuration and performance testing
• Automation rule execution
• Customer portal usability testing
• Integration with Jira, Confluence, and MS Teams
• Role-based access control validation
• End-to-end workflow testing
• Performance and load testing

Delivery Governance & Quality Assurance

Throughout the engagement, Test Triangle ensured:

• Structured defect tracking and prioritisation
• Continuous communication with development teams
• Rapid issue resolution and retesting cycles
• Support during User Acceptance Testing (UAT)
• Full traceability across requirements and test cases

Business Impact for NTMA

The transformation delivered significant enterprise value:

• Successful migration to Atlassian Cloud platform
• Replacement of legacy ITSM systems with Jira Service Management
• Improved IT service governance and standardisation
• Enhanced operational efficiency and automation
• Stronger collaboration across business units
• Scalable and secure cloud-based architecture
• Improved visibility into service performance and analytics

Conclusion

The partnership between NTMA and Test Triangle demonstrates the successful execution of a complex enterprise Atlassian transformation.

By combining Jira Service Management, Jira Cloud migration, Confluence, and integrated testing expertise, Test Triangle enabled NTMA to modernise its IT service delivery, improve governance, and transition to a scalable cloud-first operating model.

This transformation ensures NTMA is well-positioned to support Ireland’s public financial and asset management functions with greater agility, transparency, and efficiency.