National Broadband of Ireland (NBI) Jira Transformation Case Study

The National Broadband Ireland (NBI) is a Public Private Partnership with the Government of Ireland, responsible for designing, building, and operating a nationwide high-speed fibre broadband network. With a mission to connect every home, farm, and business across rural Ireland, NBI plays a critical role in enabling digital inclusion, social progress, and economic growth.

To support this large-scale national infrastructure programme, NBI partnered with Test Triangle, a trusted Atlassian solutions expert, to implement and optimise Jira Software and the Atlassian ecosystem across its operations.

Business Challenges

NBI’s OSS (Operations Support System) and DSS (Decision Support System) programme demanded:

• Delivery within a strict 12-month timeline
• 99.95% system uptime on AWS cloud infrastructure
• Scalable and reliable IT service and ticket management
• Seamless coordination across distributed global teams
• High visibility across complex programme dependencies

Managing such a large-scale digital transformation required a robust, integrated, and automated project and portfolio management solution.

Test Triangle Jira-Based Digital Transformation Solution

Test Triangle delivered a fully integrated Atlassian solution suite, transforming how NBI planned, executed, tracked, and delivered its nationwide broadband programme.

Jira Software Implementation

Test Triangle implemented Jira as the central project management platform, enabling:

• Centralised project and portfolio visibility
• Agile Scrum and Kanban-based delivery
• Enhanced cross-team collaboration
• Real-time reporting and dashboards
• Improved traceability across all delivery streams

Advanced Portfolio Management with Jira Advanced Roadmaps

Using Jira Advanced Roadmaps, NBI achieved:

• Enterprise-wide portfolio planning and visualization
• Dependency mapping across multiple projects
• Scenario planning for strategic decision-making
• Optimised resource allocation across teams
• Alignment of delivery with business objectives

This enabled NBI to manage complex broadband rollout programmes with complete transparency and control.

Release Management (REM) in Jira

Test Triangle implemented a structured Release Management (REM) framework, delivering:

• Standardised release workflows
• Bottleneck identification and resolution
• Automated tracking of release cycles
• Improved deployment governance
• Reduced operational risk and downtime

Change Advisory Board (CAB) Process Automation

A fully automated CAB process was implemented in Jira Service Management to:

• Control IT infrastructure and application changes
• Reduce unplanned outages
• Improve approval workflows
• Enhance auditability and compliance
• Strengthen risk governance

Bitbucket Integration & DevOps Enablement

To support modern CI/CD practices, Test Triangle integrated Jira with Bitbucket, enabling:

• Seamless Git-based development workflows
• Feature branching strategy implementation
• Automated pull request reviews
• CI/CD pipeline integration (Jenkins, Azure DevOps)
• Full traceability from code to requirement

Confluence for Knowledge Management

Confluence was implemented to create a unified knowledge hub:

• Centralised documentation repository
• Improved cross-team collaboration
• Faster onboarding of new team members
• Seamless integration with Jira workflows
• Reduced duplication of knowledge and effort

Additional Atlassian Enhancements Delivered

Test Triangle also delivered enterprise-grade Jira customisation and integrations including:

• ScriptRunner automation
• BigPicture Portfolio Management
• Zephyr Test Management
• eazyBI reporting dashboards
• Tempo Timesheets for time tracking
• Dynamic Forms for workflow optimisation
• REST API integrations
• Microsoft Teams integration

Business Impact for National Broadband Ireland

Through Test Triangle’s Atlassian transformation, NBI achieved:

• Improved project delivery efficiency
• Faster release cycles with reduced risk
• Enhanced collaboration across global teams
• Real-time portfolio visibility and reporting
• Stronger governance and compliance controls
• Increased operational uptime and system reliability
• Data-driven decision-making across all programmes

Conclusion

The partnership between National Broadband Ireland and Test Triangle demonstrates how a well-implemented Atlassian ecosystem can power large-scale national infrastructure programmes.

By leveraging Jira Software, Advanced Roadmaps, Bitbucket, Confluence, and Jira Service Management, Test Triangle enabled NBI to successfully deliver one of Ireland’s most ambitious digital transformation projects—bringing high-speed broadband to rural communities across the country.